Privacy Policy

How GoFleet protects and uses your personal information

Introduction

At GoFleet ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our investment platform and services.

This policy complies with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws. By using our services, you consent to the collection and use of your information as described in this policy.

Last updated: 9/19/2025

Information We Collect

Personal Information

  • Name, surname, and contact details (email, phone number, address)
  • Identity number and date of birth
  • Banking and financial information
  • Investment preferences and risk profile
  • Employment and income information
  • Tax information and compliance documents

KYC (Know Your Customer) Information

  • Government-issued identification documents
  • Proof of address
  • Source of funds declaration
  • Politically Exposed Person (PEP) status
  • Anti-money laundering compliance data

Technical Information

  • IP address and device information
  • Browser type and version
  • Login times and platform usage data
  • Transaction history and investment activity
  • Communication records and support interactions

How We Use Your Information

Primary Uses

  • Processing investment transactions and managing your account
  • Verifying your identity and conducting KYC/AML checks
  • Calculating and distributing investment returns
  • Providing customer support and responding to inquiries
  • Sending account statements and investment updates
  • Complying with legal and regulatory requirements

Secondary Uses

  • Improving our platform and services
  • Sending marketing communications (with your consent)
  • Conducting risk assessments and fraud prevention
  • Analyzing platform usage and investment trends
  • Developing new investment products and features

Cookies and Analytics

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

  • Essential Cookies: Required for basic platform functionality and security
  • Analytics Cookies: Help us understand how users interact with our platform
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can manage your cookie preferences through your browser settings or our cookie consent banner. For more details, see our Cookie Policy.

Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Payment processors, KYC verification services, and IT support
  • Regulatory Bodies: Financial Sector Conduct Authority (FSCA) and other regulators
  • Legal Authorities: When required by law or court order
  • Fleet Managers: Limited information necessary for investment management
  • Professional Advisors: Lawyers, accountants, and auditors under confidentiality agreements

We do NOT sell or rent your personal information to third parties.

Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

  • Access: Request a copy of your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Objection: Object to processing of your information for direct marketing
  • Restriction: Request restriction of processing in certain circumstances
  • Portability: Request transfer of your data to another service provider
  • Withdraw Consent: Withdraw consent for processing where applicable

Note: Some rights may be limited by legal and regulatory requirements for financial services. We are required to retain certain information for compliance purposes even after account closure.

Data Security

We implement industry-standard security measures to protect your personal information:

  • 256-bit SSL encryption for data transmission
  • Encrypted data storage with regular security audits
  • Multi-factor authentication for account access
  • Regular security training for all staff members
  • Restricted access to personal information on a need-to-know basis
  • Regular security assessments and penetration testing

Despite our security measures, no system is completely secure. We cannot guarantee absolute security but will notify you promptly of any security breaches that may affect your personal information.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and manage your investments
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Prevent fraud and ensure platform security

Generally, we retain personal information for 7 years after account closure, as required by South African financial services regulations. Some information may be retained longer if required by law.

International Data Transfers

Your personal information is primarily stored and processed in South Africa. However, some of our service providers may be located outside South Africa. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

  • Adequacy decisions by the Information Regulator
  • Standard contractual clauses approved by regulatory authorities
  • Certification schemes and codes of conduct
  • Binding corporate rules for multinational companies

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Data Protection Officer

Email: privacy@gofleet.co.za
Phone: +27 11 123 4567
Address: 123 Business Avenue, Somewhere, South Africa

Information Regulator

If you're not satisfied with our response, you can contact the Information Regulator:
Email: inforeg@justice.gov.za
Website: www.justice.gov.za

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:

  • Sending an email to your registered email address
  • Posting a notice on our platform
  • Updating the "Last updated" date at the top of this policy

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.