Terms of Service

Legal terms and conditions for using GoFleet

1. Introduction and Acceptance

Welcome to GoFleet ("we," "our," "us," or "GoFleet"). These Terms of Service ("Terms") govern your use of our investment platform and services. By accessing or using our platform, you agree to be bound by these Terms and our Privacy Policy.

GoFleet is a financial services provider operating under South African law, facilitating investments in ride-hailing vehicle fleets. Our services are regulated by the Financial Sector Conduct Authority (FSCA).

Effective Date: 8/4/2025

2. Eligibility Requirements

To use our services, you must:

  • Be at least 18 years old
  • Be a South African citizen or permanent resident
  • Have a valid South African bank account
  • Complete our KYC (Know Your Customer) verification process
  • Provide accurate and truthful information
  • Have the legal capacity to enter into binding contracts
  • Not be subject to any sanctions or restrictions that would prohibit investment

Prohibited Users

You may not use our services if you are:

  • Listed on any sanctions lists or prohibited from financial services
  • Using our platform for illegal activities or money laundering
  • Providing false or misleading information
  • Operating multiple accounts without permission

3. Investment Risks and Disclaimers

Key Investment Risks Include:

  • Market Risk: Changes in demand for ride-hailing services may affect returns
  • Operational Risk: Vehicle breakdowns, accidents, or maintenance costs
  • Regulatory Risk: Changes in transport or financial regulations
  • Liquidity Risk: Difficulty withdrawing funds during lock-in periods
  • Technology Risk: Platform outages or technical failures
  • Credit Risk: Default by fleet managers or platform operators
  • Currency Risk: Exchange rate fluctuations (if applicable)

Investment Disclaimers

  • Past performance does not guarantee future results
  • Projected returns are estimates and not guaranteed
  • We do not provide financial advice - consult a qualified advisor
  • Investments are not covered by deposit insurance
  • You should only invest amounts you can afford to lose

4. Platform Responsibilities and Limitations

Our Responsibilities

  • Maintain a secure and functional investment platform
  • Process investments and withdrawals in accordance with these terms
  • Provide regular reporting on fleet performance and your investments
  • Conduct due diligence on fleet managers and investment opportunities
  • Comply with applicable laws and regulations
  • Protect your personal information in accordance with our Privacy Policy

Limitations of Liability

  • We are not responsible for fleet manager performance or decisions
  • We do not guarantee investment returns or fleet profitability
  • Our liability is limited to the fees you have paid to us
  • We are not liable for indirect, consequential, or punitive damages
  • Technology failures or platform downtime may occur
  • We reserve the right to suspend services for maintenance or legal compliance

5. User Responsibilities

You are responsible for:

  • Providing accurate and up-to-date information
  • Maintaining the security of your account credentials
  • Monitoring your investments and account activity
  • Understanding the risks before making investments
  • Complying with tax obligations on investment returns
  • Notifying us of any unauthorized account access
  • Using the platform only for lawful purposes
  • Not sharing your account with others

Prohibited Activities

  • Money laundering or financing illegal activities
  • Attempting to hack or compromise platform security
  • Creating multiple accounts to circumvent limits
  • Providing false information or documentation
  • Interfering with other users' accounts or investments
  • Using automated systems to access the platform

6. Investment Terms

Investment Process

  • Minimum investment amounts apply to each fleet
  • Investments are subject to availability and funding targets
  • All investments must be made from your verified bank account
  • Investment confirmations will be sent via email
  • Cooling-off periods may apply for certain investments

Lock-in Periods

  • Each investment has a specified lock-in period during which withdrawals are restricted
  • Early withdrawal may be permitted in exceptional circumstances with penalties
  • Lock-in periods help ensure fleet stability and consistent returns
  • You will be notified when your lock-in period expires

7. Withdrawal and Payout Policy

Return Payments

  • Returns are calculated monthly based on fleet performance
  • Payments are made by the 15th of each month
  • Returns are paid to your registered bank account
  • Detailed statements are provided with each payment
  • Tax documents are provided annually

Capital Withdrawals

  • Withdrawals are only permitted after the lock-in period expires
  • 30 days notice is required for withdrawal requests
  • Partial withdrawals may be permitted subject to minimum balance requirements
  • Withdrawal fees may apply
  • Processing time is typically 5-10 business days

8. Fees and Charges

Platform Fees

  • Management fee: Percentage of invested capital (disclosed per fleet)
  • Performance fee: Percentage of returns generated (if applicable)
  • Withdrawal fee: Fixed fee for early or regular withdrawals
  • Transaction fee: Bank charges for deposits and withdrawals

Fee Disclosure

All applicable fees are clearly disclosed before you make an investment. Fees may be updated with 30 days notice. Current fee schedules are available on your account dashboard.

9. Account Suspension and Termination

We may suspend or terminate your account if:

  • You violate these Terms of Service
  • You provide false or misleading information
  • We suspect fraudulent or illegal activity
  • Required by law or regulatory authorities
  • You fail to complete KYC requirements
  • Your account remains inactive for extended periods

Account Termination Process

  • We will provide notice before termination unless prohibited by law
  • Existing investments will continue until their natural maturity
  • Outstanding returns will be paid according to normal schedules
  • Account balances will be returned after deducting applicable fees
  • You may voluntarily close your account with 30 days notice

10. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of South Africa. Any disputes will be subject to the jurisdiction of South African courts.

Dispute Resolution

  1. Customer Service: Contact our support team first to resolve issues
  2. Mediation: Unresolved disputes may be referred to mediation
  3. Arbitration: Binding arbitration may be required for certain disputes
  4. Legal Action: Court proceedings as a last resort

Regulatory Complaints

If you're not satisfied with our resolution of a complaint, you may contact the Financial Sector Conduct Authority (FSCA) or the Ombud for Financial Services Providers.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, applicable laws, or regulatory requirements. We will notify you of material changes by:

  • Sending an email to your registered email address
  • Posting a notice on our platform
  • Requiring acceptance of updated terms before continued use

Your continued use of our services after the effective date of any changes constitutes acceptance of the updated Terms.

12. Contact Information

If you have questions about these Terms or need support, please contact us:

Customer Support

Email: info@gofleet.co.za
Phone: +27 11 123 4567
Hours: Monday - Friday, 8AM - 6PM SAST

Legal Department

Email: legal@gofleet.co.za
Address: 123 Business Avenue
Somewhere, South Africa, 1234

Financial Services Provider Details

GoFleet (Pty) Ltd
FSP License Number: [License Number]
Registered Address: 123 Business Avenue, Somewhere, South Africa
Registration Number: [Company Registration Number]